Mr. Darren Allen, CFO of Massaggio Spa is a scammer, so please beware and stay clear of this place.
Phone: 770-817-0300
11130 State Bridge Rd Ste C102
Alpharetta, Georgia, 30022-2640
U.S.A.
Alpharetta, Georgia
We signed a contract with
Massaggio Spa
(770) 817-0300 www.massaggiospa.com
11130 State Bridge Rd, Alpharetta, GA 30022
and have been struggling with them ever since.
Within 24 hours of signing a contract with this company, we attempted to cancel the membership. We were told we needed to send a request for cancellation to corporate which we did. This didn't help. We repeatedly went to their store and called the store to speak with the manager and every time the manager was 'unavailable'. Now our 1-year contract is up and we found out that the contract is automatically renewed and are simply trying to cancel it.
After some more research on some customer review sites we found this is common practice for this business. We found information on the following sites:
Kudzu.com:
http://www.kudzu.com/merchant/reviews/1506073.html
Atlanta City Search:
http://atlanta.citysearch.com/review/43840654
Yahoo! Local
http://local.yahoo.com/details?id=30177792
and BBB.org
http://atlanta.bbb.org/WWWRoot/Report.aspx?site=39&bbb=0443&firm=22000048
BBB Accreditation: This organization is not a BBB Accredited business.
On the sites above, there are enough positive ratings to give them a mostly positive overall rating which is deceiving, but reading the reviews will reveal the truth. If you check across all review boards, you will see nearly identical reviews and no mention of the financial aspect. I don't know how Massaggio managed it, but some of the negative reviews were mysteriously absent the following day.
Businesses need to be held accountable for this type of treatment to customers.
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